FAQ & Support

Please check out the FAQs below. If you don’t find the answer you’re looking for, feel free to reach us out anytime via our email or contact form at the bottom of the page.

About Light Fuse

Who are you actually?

Light Fuse™ is a proud brand of FuseSphere LLC, dedicated to bringing you smart, stylish, and ultra-functional lighting gadgets for every adventure and everyday moment.

You can find our detailed company information here.

So once again, welcome—we're excited to have you with us!

Where are you guys located?

The parent company of Light Fuse, FuseSphere LLC, is located in Sheridan, Wyoming, USA. Your Light Fuse products start their journey to you from our suppliers located in various countries around the world.

PLEASE NOTE: Our Light Fuse HQ is not a retail store and does not hold stock. Unfortunately, we’re not able to offer in-person pickups at any of our fulfillment centers.

Why should I choose your products?

Great question! At LightFuse, we’re not just another LED gadget store—we’re passionate about lighting up your world with smart, innovative, and high-quality products. Our team is obsessed with finding the best LED tools that make your daily life easier, whether you’re out on an adventure, working late, or just need a little extra light.

What makes us different?

  • Expertise in LED Tech – We specialize in cutting-edge LED solutions, so you’re always getting the latest and greatest.
  • Global Warehouses, Competitive Prices – Thanks to our worldwide distribution network, we keep prices low and shipping fast.
  • Best Quality at the Best Price – We believe you shouldn’t have to choose between affordability and quality—you deserve both!

So, if you're looking for top-notch, reliable LED products from a team that actually cares, you’re in the right place.

How can I reach you for any reason?

Say goodbye to carrier pigeons and smoke signals—emailing us is the way to go!

You can reach us here or by emailing contact@lightfuse.co. This helps us keep a record of your request so we can assist you as efficiently as possible.

We’re only human, so please be patient—we’re working as fast as we can to get back to you. And don’t worry, we won’t leave you on read!

Shipping & Delivery

How does shipping and delivery work?

So you've made an order? Welcome to the Light Fuse family!

Once you have placed an order, our team will carefully package your items and ship them within 1-3 business days.

To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

PLEASE NOTE: All shipping timeframes are from the advertised date of dispatch.

Where are your products shipped from?

Our products are shipped directly from our trusted suppliers located in various countries around the world.

This allows us to offer a wide range of unique and innovative products at competitive prices.

How much do I pay for shipping?

All orders include FREE and fast delivery WORLDWIDE, no matter how many products you order. (Yep, that's true!)

When will my order arrive?

Once your order is picked and packed, the magical journey of your Light Fuse™ product to your front door begins.  

After your item is shipped, the estimated delivery time is:

🇺🇸 USA: 10-15 business days
🇬🇧 UK: 5-10 business days
🇦🇺 Australia: 5-12 business days
🇨🇦 Canada: 7-12 business days
🇪🇺 Europe: 6-12 business days
🌎 Rest of world: 7-12 business days

PLEASE NOTE: Sometimes, life happens, and deliveries may take a little longer than expected. If that’s the case, your tracking number might show a "delayed" delivery date. We appreciate your patience! 🚚💨

How do I track my order?

🎉 Yay, time to celebrate—your order is on its way!

Once we’ve dispatched it, you’ll receive a shipping confirmation email with a "Track Order" button. Just click it to see live tracking updates!

Haven’t received your email yet? Be sure to check your spam folder—it might have wandered in there! 📦✨

Help, I think my order is lost/hasn’t been delivered?

We know how frustrating it can be when a package doesn’t arrive on time, and we’re here to help! Rest assured, we’ll do everything we can to track it down for you.

If you’re experiencing a delay, feel free to reach out to us at contact@lightfuse.co or check out our Shipping Policy for more details. 📦✨

Do you offer international shipping?

Yes! Light Fuse is proud to offer WORLDWIDE shipping on all orders. 🌍✈️

However, some international orders may have restrictions or additional fees. Be sure to check our Shipping Policy for all the details!

Returns, Exchanges & Cancellations

Do you have a returns policy?

We know, we know—legal stuff isn’t the most exciting read. But take a quick minute to check out our Return Policy.

We offer a 15-day risk-free trial on our products, meaning you can return them within that period. However, some items may not be eligible. Any exclusions will be noted on product pages or at checkout.

To be eligible for a return:

✔️ The return request must be initiated and shipped back within 15 days of delivery.

✔️ The item must not have been marked Final Sale or Non-Returnable at purchase—unless it arrived faulty.

✔️ The item must be in its original packaging and original condition, including tags and all packaging materials.

Before sending it back, we’ll ask for a photo of the item to assess its condition—time to put those photography skills to use! 📸

PLEASE NOTE: If you return an item from a bundle, your order will no longer qualify for bundle pricing.

Can I return a product if it is damaged or defective?

If you receive a damaged or defective product, please get in touch with us right away!

We’ll assess the issue and make it right by either sending you a replacement or issuing a refund. We’ve got you covered! 😊

Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned.

These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable.

How long do I have to return the products?

We get it—life happens, and returning something can slip your mind. No worries!

We’re here to help and offer a 15-day return period to make that decision a little easier.

For all the details, check out our Returns Policy!

Do I have to pay for returns?

We’ve got you covered here too! For all eligible returns (whether for refunds or exchanges), we’ll provide a free return shipping label, so you won’t have to worry about any post office costs.

Just reach out to our friendly team here, and they’ll guide you through the process.

PLEASE NOTE: Not all items are eligible for return. Any exclusions will be clearly mentioned on product pages or at checkout.

How long does it take for my return/exchange to be processed?

We’re working hard behind the scenes to get your products to you quickly! To help speed up your return process, we kindly ask that you send us a photo of your post office receipt as proof that your return has been lodged. Once we have that, we can process your refund right away!

If you forget to grab the receipt, no worries—we’ll just need to wait until the return arrives back at our warehouse before we can move forward.

How long does it take for my refund to be processed?

We’re sad to see you go! If you’re receiving a refund for your order, you’ll get an email confirmation from us once it’s been processed.

After that, it may take up to 10 business days for the refund to appear in your account, depending on your bank. If it takes longer, we recommend reaching out to your bank directly.

Can I exchange a product for a different one?

If you'd like to exchange a product for a different one, the quickest way is to return the item within 15 days and then place a new order for the item you want.

This ensures you get the product you’re after as fast as possible!

Do you offer a warranty on your products?

Most of our products come with a manufacturer's warranty, and you can have the specific details with the product.

If you have any questions about a product's warranty, feel free to contact us—we’re happy to help!

How do I cancel an order?

If you’d like to cancel your order, please let us know within 2 hours of placing it.

Unfortunately, we can’t accept cancellation requests after this timeframe.

Payments

How secure is your payment?

All jokes aside, your privacy and security are our top priority.

We use Stripe and Paypal Express Checkout, an extremely secure and highly encrypted systems that’s designed to protect customers and also hold merchants accountable. That means, you’re in safe hands!

What payment types do you offer?

We accept Paypal and all the other classic payment methods, like credit cards (Visa, Mastercard, American Express) and debit cards that can be used online.

Do you have payment plan options?

Unfortunately, we don’t currently offer split payment options like Afterpay, Klarna, or ZipPay.

But don’t worry—these options will be available soon! Stay tuned!

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale).

Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click "Apply"! This is offered before the payment page so you’re totally aware of how much you can save.

PLEASE NOTE: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).

What currency is the store in?

All pricing for our store is listed in US dollars (USD).

Still Have Questions?

Feel free to reach out to us via email or through our contact form: